Responsible Gaming

Online casino games are games of chance. Outcomes are determined by the rules and operation of each game, and there is no guaranteed strategy for winning. Previous results do not change the probability of future results. A win is never certain, and losses cannot be recovered simply by continuing to play.

For this reason, gambling should be treated as a form of entertainment with a cost, rather than as an investment or source of income. Only use funds that are available after essential expenses, savings and other financial commitments have been considered. Never use borrowed money, credit needed for daily living, money intended for bills, or funds belonging to someone else.

Before you start, decide how much time and money you are comfortable spending. When your limit is reached, stop playing, whether you are winning or losing. Taking regular breaks can help you keep gaming in perspective and notice how the activity is affecting your mood, time and finances.

• Set a budget before each gaming session.
• Set a time limit and use reminders to help you finish on time.
• Keep gambling separate from essential household spending.
• Do not chase losses or increase stakes to try to recover money.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a personal problem.
• Remember that the result of one game does not influence the result of the next game.

Depending on availability and applicable requirements, online gambling services may provide tools that help players manage their activity. These tools can include deposit limits, spending limits, loss limits, session reminders, reality checks, account activity information, cooling-off periods and self-exclusion. A tool may apply to a particular account or service, so please read the available information carefully before selecting one.

A limit is most effective when it is set before gambling begins. Choose an amount and period that reflect your personal budget, not an amount based on a recent win or loss. Limits are not a guarantee that a person will never experience gambling harm, so consider using more than one control and review your settings regularly.

Taking a break or self-excluding

If gambling is becoming difficult to control, a cooling-off period or self-exclusion may provide useful distance. During a break, access to some or all gambling features may be restricted for the selected period. Self-exclusion is a stronger step intended for people who want to stop gambling for a longer period. Once a restriction is requested, it may not be possible to cancel or shorten it before it ends.

If you decide to self-exclude, do not attempt to open another account or use another person’s account. Remove gambling applications or shortcuts, consider blocking gambling-related promotions and ask a trusted person to support you. You can also contact an independent support service for help with the next steps.

1. Review your recent activity and identify what you want to change.
2. Choose a limit, cooling-off period or self-exclusion option that matches your needs.
3. Follow the instructions shown in your account or contact the available customer support channel.
4. Keep your decision active and avoid bypassing the restriction.
5. Seek independent advice if you are worried about gambling or financial harm.

Gambling harm can develop gradually, and it can affect anyone. It may involve financial stress, relationship difficulties, reduced wellbeing, work or study problems, or spending more time gambling than intended. You do not need to wait for a serious problem before taking action or asking for support.

Consider taking a break and seeking help if any of the following apply to you:

• You gamble for longer or spend more than you planned.
• You increase your bets because previous amounts no longer feel exciting.
• You chase losses or believe a win is due after a losing run.
• You hide your gambling, deposits, losses or account activity from others.
• You borrow money, sell belongings or miss bills because of gambling.
• You feel anxious, irritable, guilty or low when you are not gambling.
• You neglect work, study, relationships, sleep or other activities.
• You try to stop or cut back but find it difficult.
• You gamble to cope with stress, loneliness, sadness or other concerns.

If gambling is causing distress, financial difficulty or conflict, speak with someone you trust and contact an independent gambling support service in Australia. Financial counsellors, health professionals and specialist gambling services can provide confidential guidance. If you feel unsafe or are thinking about harming yourself, seek urgent help through appropriate emergency or crisis support in your area.

Responsible gaming also includes protecting your account and personal information. Keep login details private, use a strong password and do not allow other people to gamble through your account. Check your account activity and payment records regularly. Contact the service through the available support channel if you notice activity you do not recognise or believe another person has accessed your account.

Do not gamble on behalf of another person, lend your account to someone else or allow someone else to use your payment method. Account restrictions, verification requirements and other safeguards are designed to support secure and lawful participation. Always provide accurate information when requested and read the relevant terms before using an account or game.

For customers under the legal gambling age

Gambling is not suitable for children or anyone below the legal gambling age. If you share a device with a young person, use device controls and keep account credentials and payment information secure. Parents, carers and other adults should take reasonable steps to prevent minors from accessing gambling websites and applications.

Our responsible gaming information is general in nature and is not a substitute for personal, medical, legal or financial advice. Australian gambling rules and support options can vary by location and may change over time. Please check the current information that applies to you and use independent support where appropriate. If you are unsure whether gambling is suitable for you, the safest choice is not to gamble.