Privacy Policy

When you visit the website, create an account, play games or contact support, we may handle information that identifies you or is reasonably connected with your account. The information collected will depend on how you use the services, the features available to you and the checks that may be required before or during your account relationship.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account credentials, communication preferences and other details you provide when registering or maintaining an account. We may also keep records of messages, requests and correspondence exchanged with our support team.

Verification information

To help confirm identity, age and eligibility, we may request identity documents, address evidence, photographs, payment verification information or other information needed for account checks. We may review information supplied by you and, where appropriate, use trusted service providers or reliable sources to assist with verification, fraud prevention and security checks.

Payment and transaction records

We may record deposits, withdrawals, game activity, bonuses or other account transactions, together with relevant payment details and status information. Payment providers may process payment information under their own privacy notices. We generally use the information needed to confirm and administer a transaction rather than keeping more payment information than is reasonably required for the relevant purpose.

Device, technical and usage information

When you use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, general location information, pages visited, access times and interaction data. This information can help us operate the website, maintain security, understand performance and identify unusual or potentially harmful activity.

We use personal information for clear and relevant purposes connected with providing and managing the services. These purposes may include opening and administering your account, processing requested transactions, providing customer support, communicating service messages and improving the website.

• To create, maintain and secure your player account.
• To confirm your identity, age and account information where checks are required.
• To process deposits, withdrawals and other account transactions.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• To meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
• To respond to questions, complaints, privacy requests and technical support enquiries.
• To monitor website performance, troubleshoot faults and improve usability.
• To send operational notices, including account, security, transaction and policy updates.
• To send promotional communications where permitted and where you have provided the required consent or otherwise have a lawful preference basis.
• To protect the rights, safety, property and systems of 21bit Casino, players and relevant service providers.

We aim to use information only where it is relevant to the purpose for which it was collected, another compatible purpose, or a purpose permitted or required by applicable requirements. Some checks may involve automated tools or risk indicators. Where appropriate, additional review may be carried out before an account or transaction decision is completed.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and services. These providers may support payment processing, identity and age verification, fraud prevention, technology hosting, customer support, analytics, communications and information security. They may access information only as needed to provide their services and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal obligation, respond to a valid official request, protect users or the public, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general business practice.

Overseas handling

Some service providers or technical systems may be located outside Australia. If personal information is handled overseas, we take reasonable steps to use appropriate safeguards and to ensure that the information is handled consistently with applicable privacy requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account sessions working, support security, measure website activity and improve content or functionality. Some cookies are necessary for core services, while others may help us understand how visitors use the website or support relevant communications.

You can manage, restrict or remove cookies through your browser settings. If you block certain cookies, some parts of the website may not work correctly or some account features may be unavailable. Your browser may also provide information about cookies already stored on your device and allow you to delete them.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and staff or provider processes. No website, device or transmission method can be guaranteed to be completely secure, so you should keep account credentials confidential and contact support promptly if you suspect unauthorised activity.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, for account administration, dispute handling, security, business records and other legitimate needs. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use, subject to technical and legal requirements.

Links to other websites

The website may contain links or integrations that are operated by third parties. Their privacy practices are governed by their own notices, not this policy. We recommend reviewing those notices before providing personal information through an external website or service.

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request, contact support@21bitcasino.fun. Please explain the request clearly and provide enough information for us to understand which account or records it concerns. We may need to confirm your identity before releasing information or making changes, so that personal information is not disclosed to the wrong person.

• For access, ask for a copy or description of the personal information associated with your account.
• For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where possible.
• For deletion, tell us which information or account records you want removed. Deletion may not be possible where records must be retained for legal, security, dispute or transaction purposes.
• To withdraw marketing consent, use an unsubscribe option in a promotional message where available or contact support@21bitcasino.fun. You may continue to receive essential service and security messages.

We will consider and respond to requests within a reasonable period. If a request cannot be completed in full, we will explain the relevant reason where permitted. We may also ask for clarification if a request is broad, unclear or could affect the rights and security of another person.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. Where a change is important, we may provide an additional notice through the website or your account. Continuing to use the services after an update may indicate that you have reviewed the revised policy.

If you have a question about this Privacy Policy, how information is used, or a request relating to your personal information, please contact support@21bitcasino.fun.