21bit Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of 21bit Casino. They apply to the website, your account, games, payment functions, promotional offers and any related services made available through the website. Additional terms may apply to a particular game, promotion or feature. If additional terms conflict with these terms, the additional terms will generally apply to the relevant service.

You must read these terms before using the website. If you do not agree with them, you must not create an account, deposit funds or use the services. We may update these terms from time to time to reflect changes in the services, legal requirements, technology or business practices. Updated terms will be made available on the website. Your continued use of 21bit Casino after an update means that you accept the revised terms.

Eligibility and account information

You may use 21bit Casino only if you are legally permitted to do so in the place where you live and use the service. You must meet any applicable minimum age requirement and must not access the website from a location where online gambling is prohibited. It is your responsibility to understand and follow the laws that apply to you.

When opening an account, you must provide information that is accurate, complete and current. You must update your details if they change. An account is intended for one person and must not be sold, transferred, shared or used on behalf of another person. You are responsible for keeping your login details secure and for all activity carried out through your account, unless the activity occurred because of a failure by 21bit Casino.

You must tell us promptly if you believe that someone else has accessed your account or if your login details may have been compromised. We may ask you to complete identity, age, address, payment or source-of-funds checks. These checks help meet legal, regulatory, security and anti-money-laundering obligations. Access to some services may be limited until the requested information has been provided and verified.

• Do not create more than one account unless we have expressly allowed it.
• Do not use the website for unlawful activity, fraud, money laundering or any improper purpose.
• Do not use another person’s payment method or account without proper authority.
• Do not attempt to interfere with the website, games, software, security systems or other users.
• Do not use automated tools, bots or other methods intended to gain an unfair advantage.

You may deposit funds using payment methods shown as available on the website. You must use a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the services and must not be used to test, conceal or move funds unlawfully. We may reject, reverse or restrict a transaction where required for security, legal or operational reasons.

You should check all transaction details before confirming a payment. Banks, payment providers or other third parties may apply their own terms, fees or processing requirements. 21bit Casino is not responsible for delays or charges caused by a payment provider, financial institution, network issue or circumstances outside our reasonable control.

Withdrawals may be subject to account verification, payment checks, applicable laws and any relevant game or promotional terms. We may return funds using an appropriate payment method and may require additional information before processing a withdrawal. You should ensure that your account information is accurate so that payments can be handled correctly.

Games are provided for entertainment. Outcomes are determined by the relevant game rules and, where applicable, random processes. You accept the risks associated with gambling and understand that losses are possible. You should never stake money that you cannot afford to lose. A displayed balance is not the same as a guaranteed payment if an account, transaction or activity is subject to verification, investigation, reversal or a legal restriction.

If a game or transaction is affected by a clear technical error, system failure or malfunction, we may suspend the affected service and take reasonable steps to correct the error. Bets or transactions affected by a material error may be reviewed and, where appropriate, cancelled or adjusted in accordance with applicable law and the relevant game rules. We may also suspend play where there is a security concern or suspected misuse.

Promotions and offers

Promotions, bonuses and other offers are subject to their own terms. Those terms may describe eligibility, participation requirements, expiry dates, wagering requirements, game restrictions, maximum values and withdrawal conditions. You should read the full terms of an offer before accepting it. If you do not meet the applicable requirements, a promotional benefit may be removed or a transaction may be declined to the extent permitted by law.

21bit Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Before playing, set a budget and a time limit that you can follow. Never gamble with money needed for rent, bills, food, essential expenses or other financial commitments.

• Only gamble when you are calm, alert and able to make clear decisions.
• Do not chase losses or increase stakes because you have lost.
• Take regular breaks and keep track of how much time and money you spend.
• Do not gamble under the influence of alcohol or other substances.
• Talk to someone you trust if gambling is becoming difficult to control.
• Use available account controls, limits, time-outs or self-exclusion tools where appropriate.

You may ask for restrictions on your account or request a break from gambling. A self-exclusion or closure request may limit access to the account and services for the relevant period. You must not attempt to avoid a restriction by opening another account or using another person’s account. If you are concerned about your gambling, seek support from a qualified service or health professional in your area.

We may refuse a deposit, restrict play, suspend an account or close an account where we consider it necessary for responsible gambling, security, legal compliance, verification, fraud prevention or other legitimate reasons. We may also act where an account appears to be used in breach of these terms. Where permitted, we may explain the general reason for an action, but we may not be able to provide information that could compromise security, investigations or legal obligations.

You may stop using 21bit Casino at any time. We may suspend, restrict or terminate your access where you breach these terms, provide misleading information, fail a required check, use the services unlawfully, create a security risk or where we are otherwise required or permitted to do so. Closing an account does not remove obligations that arose before closure, including obligations relating to payments, disputes, verification or unlawful activity.

We aim to keep the website and services available, accurate and secure, but continuous or error-free access cannot be guaranteed. Services may be unavailable because of maintenance, updates, communications failures, cyber incidents, third-party services, events beyond reasonable control or legal requirements. Website content is provided for general information and may change without notice.

To the extent permitted by law, you use the website and services at your own risk. We are not responsible for loss caused by your failure to protect account details, your misuse of the services, inaccurate information supplied by you, interruptions outside our reasonable control or actions taken to comply with legal and security obligations. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

The website, branding, text, graphics, software and other content belong to 21bit Casino or its relevant licensors unless stated otherwise. You may use the website only for personal, lawful purposes. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit website content without appropriate permission.

Complaints and applicable law

If you have a question, concern or complaint, review the available support and complaints options on the website and provide clear details of the issue, relevant dates and any supporting information. We may need to verify your identity before discussing account matters. We will review complaints fairly and may ask for further information before providing an outcome.

These terms are intended to operate consistently with applicable Australian law and any other mandatory laws that apply to the services or to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these terms, together with any applicable game, payment, privacy or promotional terms, represents the agreement governing your use of 21bit Casino.